COVID-19 Update for Clients
Instructions for In-Clinic Appointments

As we introduce select in clinic visits at Kids Clinic, we are taking numerous precautions to ensure our environment remains low risk to both our clients and our staff. This is our number one priority.

The below process will be enforced for clients visiting the clinic. Please adhere to these guidelines.

• Only one escort per patient is permitted to attend in-person appointments. If other parents/guardians want to be involved in the appointment they can do so by telephone or virtual platform. Patients over the age of 18 are encouraged to attend alone. Please do not bring other children to the clinic.
• You will receive a COVID-19 screening questionnaire by email prior to your appointment from a platform called “Ocean”. Please ensure that as you complete the screening questionnaire you are considering the answers for both the patient and the parent/guardian who will attend the appointment with the patient. If this screening questionnaire is not completed prior to the appointment you will be asked to complete the screening before entering the facility.If you are feeling unwell at all or have been in contact with anyone unwell or suspected of having COVID-19 please do not visit the clinic. There will be no penalties for late cancellation due to illness.
• It will be mandatory for all visitors to wear their own mask when attending appointments, and to sanitize their hands upon arrival before entering the clinic. In certain situations temperature screening may be conducted.

Below are the steps we are taking to make the health and safety of our clinic our priority:

• Cleaning and sanitization of the clinic has been escalated in frequency and intensity..
• Personal protective equipment is available to all staff.
• All visitors attending the clinic are being screened for illness.
• All visitors are asked to reschedule their appointments if they are unwell.
• Any staff unwell is asked to remain home until they are symptom free or medically cleared to return to work.
• Limiting traffic throughout the clinic, and continuing to run virtual appointments when appropriate.